i. CIBRED SUD
Integrated Management System Policy
Thanks to a careful and
continuous analysis of the economic and social context of activity and
according to all requirements of any party involved, CIBRED SUD S.r.l., in
order to meet full customer satisfaction, defines and commits to achieve the
following targets:
·
constantly
improving quality and safety of products and services.
·
always
ensuring satisfaction of parties involved.
·
involving,
training and motivating human resources.
·
promoting
process and product innovation as driving force of the organization
To achieve such goals, Top
Management has decided to implement and maintain a Quality Management System
compliant to requirements of UNI EN ISO 9001:2015 and UNI EN ISO 9100:2018
norms.
All the company employees and associates
are concerned with the implementation and maintenance of the Quality Management
System.
A specific partner has been
appointed as quality guarantor and promoter of the management system
implementation and quality targets.
ii. introduction
To meet the objectives of this policy, CIBRED SUD has implemented a quality
system compliant with ISO 9001 and AS9100. This system is rather based on
prevention and continuous improvement than on defect detection.
CIBRED SUD recommends all suppliers of components or materials to be, or
become, third parties registered to ISO 9001 International Industry Quality
Standard or AS9100 Quality Management System Requirements for Aviation, Space
& Defense Organizations. In case the supplier is unable to obtain such a registration,
CIBRED SUD may conduct on-site assessments of suppliers to determine supplier’s
ability to meet CIBRED SUD requirements.
iii. Scope
1. The contract or purchase order
2. The engineering drawing and relevant specifications
3. This document
This manual applies to all CIBRED SUD suppliers of production materials,
parts and services. It does not apply to suppliers of office supplies, shop
supplies, tools, lubricants, and other items/services not contributing directly
to the manufacture of CIBRED SUD’ products.
CIBRED SUD suppliers are expected to review, understand and comply with the
requirements of the contract and of this manual. This manual is part of the
purchase order by reference.
1. Supplier Agreement, Responsibility and Certification
The supplier is responsible for establishing a quality system in accordance
with this manual. The supplier's quality system shall prevent the shipment of
nonconforming product, as well as minimize waste and costs.
The supplier is required to provide material in accordance with engineering
specifications, statistical requirements and purchase order requirements, as
outlined in this manual and as required by the purchase order.
The supplier is responsible for all materials supplied to CIBRED SUD, whether
manufactured or processed by the supplier or procured from a sub
contracted-supplier (sub-tier). The supplier will provide a corrective action
plan to correct non-conformances of supplied material within required time as
specified in section in this document.
2. Quality System Requirements
CIBRED SUD is required to use the ISO 9001 and AS9100 standards when developing
its supplier base. The following is a summary of the standard requirements,
including CIBRED SUD specific requirements where applicable. AS9100
requirements are included and are noted for Aerospace suppliers only.
Suppliers are expected to obtain their own copies of ISO 9001 or AS9100 as
appropriate. The CIBRED SUD supplier survey reflects these requirements and is
used for initial qualification of CIBRED SUD suppliers.
2.1. Management Responsibility
Suppliers must adopt a process approach when developing and improving the
effectiveness of their Quality System. The Supplier's top management shall
define its policy for Quality, including its objectives and commitment for
quality. The supplier shall have a documented organization structure that is
appropriate for its requirements. The Supplier's quality objectives and
policies shall be clearly understood at all levels within the organization.
The supplier shall have a continuous improvement plan for processes and quality
systems, with the status periodically reviewed and updated.
The supplier shall be responsive to CIBRED SUD needs. They shall have a system
in place to address any customer-related problems and track key events such as
quotes, tooling, pricing, quality, delivery and engineering problems.
2.2. Quality System
The supplier shall maintain an effective documented Quality System. The
documented quality system should be defined with manual, procedures and
instructions in accordance with requirements of ISO 9001/AS9100, or equivalent
specification(s). Systems not well defined in the manual shall be well defined
in a procedure or work instructions.
2.3. Contract Review
The supplier shall establish and maintain documented procedures for contract
review and for the coordination of these activities. They shall review all orders to ensure that:
Note: it is the supplier's responsibility to purchase any applicable
Industry Specification to the current revision.
Any discrepancies or queries shall be resolved before the order or contract
is accepted. Amendments and/or revisions to orders or contracts shall also be
formally reviewed.
2.3.1. Technical Conflict
If there is a conflict of technical terms or conditions associated with a
purchase order, the order of precedence shall be:
2.3.2. Verbal Instructions
Decisions between the supplier and CIBRED SUD’s coordinating personnel shall
not be binding upon either party unless authorized in writing by purchase order
or amendment thereto.
2.4. Document and Data Control
The supplier must have a verifiable system and procedures for the distribution
and updating of drawings, standards, specifications, procedures and work
instructions. The system must prevent the use of outdated documents and assure
that current documents are available and in use by all individuals and work
areas which require them.
CIBRED SUD provided specifications and drawings are strictly proprietary.
Suppliers are not authorized to copy, or in any way make use of CIBRED SUD
provided information other than for the purpose of fulfilling specific contract
requirements, without the written approval of CIBRED SUD.
2.4.1 Suppliers control
The Supplier must document the methods used for the production and the control
of the materials supplied.
The Supplier must have a list of approved
subcontractors.
The Supplier must have a system for controlling
the material/product purchased from subcontractors to ensure that all incoming
material meets physical, chemical, visual, functional and dimensional
requirements.
The Supplier shall encourage its subcontractors
to comply with the requirements of ISO 9001, AS9100 or other equivalent
standards.
The Supplier shall plan, implement and control
the processes relevant to the organization and the product, for the prevention
of counterfeiting or suspected use of counterfeit products and apply them to
the materials and services delivered to CIBRED SUD.
2.5. Purchasing
2.5.1. Subcontracting (Sub-Tiers):
Suppliers must use subcontractors that are approved by CIBRED SUD’s end use
customer when applicable. The supplier shall be responsible to flow down all
the CIBRED SUD purchase order requirements (down to the lowest tier) and ensure
their adherence.
CIBRED SUD reserves the right to disallow work being performed by any
subcontractor.
CIBRED SUD reserves the right to evaluate and audit any supplier subcontractor.
Any such action will not relieve the supplier of his responsibility to ensure
the quality of any product or service obtained.
2.5.2. Subcontractor Controls:
The supplier shall conduct a survey of the source/subcontractor facilities
before placing business with them. The supplier is expected to have a system to
evaluate its sources and subcontractors.
The supplier shall document the methods and survey used to evaluate a source or
subcontractor's capability and shall maintain documentation of this process.
The supplier shall have a documented Approved Supplier List.
The supplier is expected to have a system for the control of material/product
purchased from subcontractors to assure all incoming material meets physical,
chemicals, visual, functional and dimensional requirement.
The supplier must encourage its sub-suppliers to comply with the requirements
of ISO 9001, AS9100, or appropriate Industry specification(s).
The supplier shall plan, implement, and control processes, appropriate to the
organization and the product, for the prevention of counterfeit or suspect
counterfeit part use and their inclusion in product(s) delivered to the
customer.
The Supplier must grant CIBRED SUD the right of access by the organization,
customer and regulatory authorities to the applicable areas of facilities and
to applicable documented information, at any level of the supply chain.
2.6. Control of Customer Supplied Product
The supplier shall establish and maintain documented procedures for the control
of verification, storage and maintenance of CIBRED SUD or CIBRED SUD’s
customer's supplied product. Any such product that is lost damaged or is
otherwise unsuitable for use shall be recorded and reported to CIBRED SUD
Purchasing for resolution.
2.6.1. Supplier responsibility related to CIBRED SUD owned inventory
The supplier shall establish and maintain documented procedures for the control
of verification, storage and maintenance of CIBRED SUD or CIBRED SUD’s
customer's supplied product. Any such product that is lost damaged or is
otherwise unsuitable for use shall be recorded and reported to CIBRED SUD
Purchasing for resolution.
2.6.2. CIBRED SUD provided tooling & fixtures
Upon receipt, the supplier shall inspect for identification and general
condition. The supplier shall immediately report damaged, malfunctioning or
otherwise unacceptable items to CIBRED SUD Purchasing.
CIBRED SUD provided tooling & fixtures shall remain the property of CIBRED
SUD. Supplier is responsible for the value of any lost/damaged tooling &
fixture, other than normal wear and tear resulting from usage.
CIBRED SUD owned equipment may only be used for the production of CIBRED SUD
orders. CIBRED SUD reserves the right to audit and inspect CIBRED SUD furnished
property and equipment.
2.7. Product Identification and Traceability
The supplier is required to establish a lot traceability system that provides
for positive identification and record keeping for each part throughout the
major phases of receipt, manufacturing, inspection, testing, to the finished
product.
When suppliers are processing products with lot trace systems from other
internal or external suppliers, they must maintain the identity of the original
lot trace number.
2.8. Process Control
The Supplier shall develop and maintain documented procedures, operator
instructions, process sheets and test instructions for production, where the
absence of such documents could adversely affect quality.
The supplier shall notify CIBRED SUD of any significant process or design
change that may affect the fit, form or function of deliverable product.
Included but not limited to changes of the location of manufacture,
manufacturing method and/or material used in the process.
The Supplier shall comply with all CIBRED SUD and/or their customer's
requirements for documenting and controlling special characteristics.
2.8.1. Special Processes
CIBRED SUD considers the following Supplier processes “special processes”:
1. galvanic
treatments
2. painting
3. brazing
4. welding
5. heat treatments
6. Laser Marking/Engraving
Note: Where a special process is in use, procedures shall be established by
the Supplier to verify the accuracy, skills and special environments needed to
perform such operations.
2.8.2. Critical Items
CIBRED SUD defines "Critical Items" those components that are
critical to the operation of its product. CIBRED SUD requires that the
Supplier, when the "Critical Item" is highlighted to him, pay special
attention to the production, handling and testing of these components.
2.9. Inspection and Testing
2.9.1. Verification of Incoming Product
Verification of Incoming Product can include one of the following methods:
1. Receiving inspection and/or
testing
2. Second or third party
assessment
3. Part evaluation by accredited
contractor or test laboratory
4. Subcontractor warrants or
certifications (in combination with one of the methods above).
2.9.2. Final Inspection and Testing
Final Inspection and Testing shall be conducted according to established
processes. Records of all inspection activities will be maintained in
accordance with supplier retention schedules and procedures.
Final Inspection Test data - When required by CIBRED SUD drawing, contract or
PO the supplier must assure reports are supplied with each shipment. Data must
be reviewed for completeness and conformance as part of the final inspection
process.
2.9.3. Visual Inspection
Supplier shall ensure that each individual performing visual inspection has an
eye examination at intervals of not greater than one year and that, if
necessary or if correction is prescribed, each individual uses the required
corrective lenses when performing required visual inspections.
All individuals performing visual inspection shall be capable of meeting the
following eyesight requirement:
2.10. Inspection, Measuring and Testing Equipment Control
The supplier must utilize and maintain adequate inspection, measuring and test
equipment to ensure the accuracy of all materials supplied to CIBRED SUD. The
supplier shall ensure the environment for performance of inspections and test
is adequate in respect to temperature, humidity, vibration, lighting and any
other factors that could affect the accuracy of inspection and test results.
2.11. Inspection and Test Status
The inspection and test status of product shall be identified by suitable
means, which indicates the conformance or non-conformance of product with
regard to inspections and tests performed.
The identification of inspection and test status shall be maintained, as
defined in a control plan and/or documented procedures, traceable throughout
production and delivery of the product to CIBRED SUD to ensure that only
product that has passed the required inspections and tests are shipped.
Note: Location of product in the normal production flow does not constitute
suitable indication of inspection and test status.
2.11.1. Technical Plan
When a Technical Plan is required either by CIBRED SUD or CIBRED SUD's
customer, the supplier will be required to develop a detailed Technical Plan
describing the intended steps in producing the part.
The Technical Plan will be sent to CIBRED SUD for approval. CIBRED SUD will
obtain approval from the customer or internally as necessary. When approved, a
signed copy of the Technical Plan will be sent back to the supplier. In the
event that the supplier's process is deemed proprietary, the suppler may submit
the Technical Plan directly to the customer. The supplier shall not commence
work until an approval has been obtained.
The supplier is expected to perform work in strict adherence to the proper
revision of the Approved Technical Plan.
2.11.2. Certificate Of Conformance to purchase order
A Certificate of Conformance to purchase order, indicating parts meet all
applicable specifications, is required for each shipment. This certificate must
be signed or stamped by an authorized company representative. It must contain, as a minimum:
1. Supplier Name and Address,
2. CIBRED SUD’s Part Number and
Revision Level
3. Purchase Order Number
4. Quantity Shipped
5. Date Shipped
6. Heat lot number (raw material,
forgings, castings)
7. Applicable Specifications
& Revision level
8. If a Technical Plan
requirement is applicable. The proper revision of the Technical plan shall also
be stated in the Certification.
2.12. Control of Nonconforming Material and Counterfeit Material
The supplier shall establish and maintain a system to ensure that all
non-conforming and counterfeit products are immediately identified, segregated
and dispositioned. The supplier is expected to properly record all
non-conformances and dispositions. Supplier must have a procedure to prevent
and properly manage counterfeit products.
When a supplier becomes aware that nonconforming or counterfeit material has
been shipped to CIBRED SUD, the supplier shall implement the following:
1. Promptly
notify CIBRED SUD Supplier
Quality or Purchasing, that CIBRED SUD may have received the
nonconforming or
counterfeit
material
2. Communicate to CIBRED SUD what
corrective action has been taken
3. Any
product or services
provided by the Supplier which do not meet the acceptance criteria,
whether
found by CIBRED SUD or CIBRED SUD's Customer,
will be rejected and the supplier
will be responsible
for correcting all non-conformances
Lots determined to be non-conforming or counterfeit
by CIBRED SUD are
subject to one or more of the
following dispositions with the supplier’s
concurrence.
1. Return to the supplier
2. Scrap at CIBRED SUD facility
at supplier expense
3. CIBRED SUD reworks the lot at
supplier expense
4. CIBRED SUD performs 100%
inspection, at supplier expense, and returns defective products to supplier
5. Use, but provide notice of non-conformance and make adjustments necessary to compensate for deficiencies
The
supplier, within the process of counterfeit part verification, shall
monitor their obsolescence.
2.13. Corrective Action
When either CIBRED SUD or the supplier discovers a non-conformance, the
supplier must have a formal system to resolve the problem and verify that the
solution implemented resulted in correcting the non-conformance.
2.14. Handling, Storage, Packaging and Preservation
The supplier shall establish controls to ensure that product is not damaged
during manufacture or transportation to CIBRED SUD. The supplier shall comply
with special packaging and/or preservation requirements that may be included in
purchase order specifications or drawings.
2.14.1. Foreign Object Damage (FOD)
A FOD preventative program must be documented and implemented to protect CIBRED
SUD and its customer’s product at all times. Suppliers shall establish methods
and facilities for identifying, handling, and storing articles to ensure
against contamination, corrosion, damage, deterioration and invasion of foreign
objects or substances. For components, sub-assemblies susceptible to foreign
object debris and damage, the supplier shall ensure articles are free from
foreign objects and foreign object damage resulting from supplier processing. Specific attention should be given to:
1. Food & beverage controlled
2. Personal objects
3. Proper cleaning of internal
cavities
4. Tool and small part
accountability control
5. Loose objects
2.14.2. Preservation
All drawing oils and rust preventatives used by the supplier for the
preservation of finished product must be in compliance with CIBRED SUD's
Environmental Policy (section 7). The supplier shall comply with any special
packaging and/or preservation requirements that may be included in purchase
order specifications or drawings.
2.14.3. Packing Slips
Packing slips must be secured to accessible area on outside of carton(s) or
pallet(s) and have suitable protection.
2.14.4. Delivery and Freight
The supplier will be responsible for cost of all freight not shipped in
accordance with CIBRED SUD Instructions.
CIBRED SUD Traffic Management will communicate documents that outline the
preferred method of carriage. Carrier selection is based on the location, the
size and weight of the shipment. Should the suggested carriers not service the
shipper’s location, call your CIBRED SUD Buyer for alternate routing.
2.15. Control of Quality Records
The supplier shall establish a documented procedure to define the controls
needed for the identification, storage, protection, retrieval, retention and
disposition of records.
CIBRED SUD requires that the Quality Records pertinent to the manufacturing of
the product to be available for evaluation per the following record retention
requirements.
1. FAI
(First Article
Inspection), control plans, tooling records, purchase orders and
amendments
shall be
maintained for three calendar years after the last delivery of that
product.
2. Quality
performance records
(e.g., control charts inspection and test results shall be retained for
ten
calendar years after the year in which they
were created, or per the end use
customer requirement,
whichever is longer.
3. Records of internal quality
system audits and management review shall be retained for three years.
Records must be complete, legible and
identifiable to
the corresponding product and shall be readily
retrievable.
Electronic records
can be kept, but must be stored and maintained in the same manner as
all
"hard copy" records. All
records shall be stored in such a way to
prevent loss, deterioration or damage for
the entire retention period.
2.16. Internal Quality Audits
The supplier shall have a formal documented method for auditing the complete
quality management system. The audit shall verify whether quality activities
and results comply with planning and to determine the effectiveness of the
system.
2.17. Training
The supplier shall ensure that its persons are aware of the relevance and
importance of their activities and how they contribute to the achievement of
the quality objectives.
The supplier shall establish and maintain a system for identifying the training
needs and providing the training for all personnel performing activities
affecting quality.
The supplier shall evaluate the effectiveness of this training and shall
maintain appropriate records of training and job qualification.
The supplier shall ensure that its persons are aware of their contribution to
product or service conformity.
The supplier shall ensure that its persons are aware of their contribution to
product safety.
The supplier shall ensure that its persons are aware of the importance of
ethical behavior.
2.18. Statistical Techniques and Sampling Plans
When deemed necessary or when CIBRED
SUD specifies on the purchase order SPC (Statistical Process Control) shall be
used to monitor and control a process and/or part characteristic. When not
required by purchase order, suppliers are strongly encouraged to use SPC as a
tool for continuous improvement, to monitor and control processes and to
demonstrate process capability. Suppliers shall perform 100% inspection at all
times unless specific permission is granted in writing by CIBRED SUD Quality
Department.
2.19. Production Part Approval - FAI (First Article Inspection)
If a First Article Inspection report (FAI) is required it shall be noted on the
Purchase Order.
2.20. Continuous Improvement
CIBRED SUD strongly recommends each supplier develop and institute a Continuous
Improvement plan that includes Quality, Delivery, and Service.
Other areas for continuous improvement
may include:
1. Increase availability of
product
2. Increase cost competitiveness
3. Improving productivity and
process control
4. More efficient use of
resources
5. Reducing testing frequencies
6. Eliminating waste
7. Reducing cycle time
8. Customer satisfaction
9. Excessive handling and storage
Performance indices shall be used to measure progress and effectiveness.
CIBRED SUD is committed to supporting its suppliers in continuous improvement
efforts wherever possible, and expects suppliers to participate in joint
mutually beneficial projects.
The objective of this element is to improve quality and delivery performance
and reduce cost.
2.21. Manufacturing Capabilities
Suppliers shall provide appropriate technical resources for tools and gage
design, fabrication and full dimensional inspection as necessary. If any of
this work is subcontracted, a tracking and follow-up system is required.
2.21.1. Preventative Maintenance
All key equipment used in the manufacture of CIBRED SUD product shall have a
documented preventative maintenance plan in effect to ensure uninterrupted
service and prevent unexpected delays in shipment. The frequency of such
maintenance should be based primarily on statistical data, manufacturing
equipment recommendations and past history.
2.21.2. Tooling
All tooling used in the manufacture of CIBRED SUD product shall be maintained
in a condition that will assure that quality parts will be produced and
reasonable tooling life will be maintained.
All tooling owned by CIBRED SUD must be permanently identified, or otherwise
controlled by electronic records, as the property of CIBRED SUD with the CIBRED
SUD tool number. Tooling owned by CIBRED SUD shall only be used in the
fulfillment CIBRED SUD orders. CIBRED SUD tooling designs and tools are deemed
as confidential and are not to be viewed or discussed with any party not
expressly authorized by CIBRED SUD.
2.22. Obsolescence
The supplier shall implement a procedure for part obsolescence management. In
this procedure, the supplier shall describe how the obsolescence risk
management is deployed.
3. Supplier Qualification
3.1. Approved Supplier
CIBRED SUD will create and maintain an Approved Supplier List (ASL) for
suppliers of production material and processes.
Suppliers are added to this list as they meet established criteria and maintain
an acceptable performance rating.
CIBRED SUD does not purchase materials or product related services from
companies, which are not on the approved supplier list.
4. Purchasing Documents
It is the responsibility of the supplier to obtain any and all referenced
documents on CIBRED SUD PO, drawing or other communication.
All documents must be requested through the CIBRED SUD buyer to assure the correct
revisions are provided.
CIBRED SUD is not responsible for errors or omissions as a result of documents
referenced but not supplied by CIBRED SUD. It is the supplier’s responsibility
to perform a complete contract review.
5. Quality Planning
5.1. Control Plans
CIBRED SUD requires a control plan for components, process or materials having
significant or critical characteristics. Such characteristic are identified on
the drawing or in an CIBRED SUD provided specification. The control plan shall
be reviewed and updated as required, especially after every design and process
change or if non-conformances are produced by the process. Control Plans may
represent families of similar items produced from the same process stream. New
or revised control plans shall be approved by CIBRED SUD Supplier Quality
Engineer and/or CIBRED SUD's customer.
A Process Control Plan shall identify key process inputs and include a method
for controlling each of them. A Process Plan should include the following as a
minimum:
1. Methods of manufacture
2. Method of control
3. Method of measurement
4. Reaction Plan for out of
control situations
5.2. Process Flow Chart
The supplier shall have a process flow chart that will be organized in a
material flow sequence from incoming material to packaging and shipment. The
flow chart should be reviewed and updated as required. Process Flow Charts may
represent families of similar items produced from the same process stream.
6. Performance Rating
6.1. Weighted Rating System
Every quarter CIBRED SUD evaluates all suppliers by a weighted rating. Elements
taken into account are:
1. Product certification
2. Product Quality
3. Delivery
4. Price
6.2. Quality Rating Calculation
This data is gathered using nonconforming data from incoming inspection as well
as later rejections determined to be the supplier’s responsibility after
nonconforming material review.
6.3. Delivery Rating Calculation
This rating indicates the delivery performance of material and services as
measured against the agreed to lead time for the product.
6.4. Poor classification
If a supplier is in the Poor classification they will be given a request for a corrective
action plan. Supplier who do not have appropriate rating cannot be used by
CIBRED SUD and any new orders can be issued.
7. Environmental and Hazardous Material Processes
A supplier shall have a process to ensure compliance with all applicable
government safety and environmental regulations, including those concerning
handling, recycling, eliminating or disposing of hazardous materials.
Appropriate certificates or letters of compliance should evidence this.
7.1. Material Safety Data Sheets (MSDS)
MSDS are maintained at all CIBRED SUD facilities for all chemicals used in that
facility. Any chemical being shipped to an CIBRED SUD site must be accompanied
by a MSDS or it must be supplied in advance of shipment.
7.3 Supplier Responsibility for REACH
7.2.1 All CIBRED SUD suppliers must conform to the
Registration,
Evaluation, Authorization and Restriction of Chemicals
(the “REACH Regulation”)
to the extent required and appropriate to their business.
7.2.2 Upon request, supplier shall complete any required
documentation/surveys with respect to the REACH regulation within the time
frame required.
7.2.4 Where the Products or parts thereof meet the
definition of
“articles” under REACH and contain chemical
substances listed on the Candidate
List, the supplier must provide the CIBRED SUD
Buyer with all relevant
information on such Products and parts that Supplier and/or its suppliers
and/or its suppliers are required to
communicate down the supply chain under
the REACH Regulation, including safe use information compliant with REACH.
8.0 Confidentiality Agreement
Supplier agrees not to make use of or disclose to third parties any data,
designs, drawings, specifications and other information furnished to it by
CIBRED SUD including the performance of any CIBRED SUD purchase order.
All CIBRED SUD order information is confidential between CIBRED SUD and
Supplier and it is agreed by Supplier that none of the details connected
therein shall be published or disclosed to any third party without CIBRED SUD’
written permission.
Updated on July 4th, 2023