Cibred
Sud S.r.l. Via Catania, 2 00040 Pavona di Albano Laziale (RM) ITALIA
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Mod. n 141 - E
CUSTOMER SATISFACTION FORM
Date:
Company:
Company location:
Name:
Job Function:
Feedback
01 -
Communication
Are Cibred Sud Marketing and Sales dept. / Representatives easily accessible?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
02 -
RFQ Response
Does the Request for Quotation reponse time meet the customer expectations?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
03 -
Conformance of Product / Service
Does the Product / Service offered meet the customer expectations and/or requirements?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
04 -
Documentation
Does the documentation supplied (quotation, order confirm, TDR, Manuals, invoice, packing list, …) meet the customer expectations?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
05 -
Delivery performance
Are the products / services delivered to the dates expected by the customer?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
06 -
Quality of Product / Service
Does the quality of the delivered products / services meet the customer expectations?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
07 -
Performance & Realibility of the product
Does the product / service perform to the customer expectations?
?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
08 -
Operational Support
Is the customer experiencing the appropriate level of support for products in service?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
09 -
Employee Commitment
Does the responses and actions of Cibred Sud employees match the customer expectations?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
10 -
Overall Perception
What is the customer overall perception of Cibred Sud?
1- INADEQUATE
2 - SUFFICIENT
3 - GOOD
4 - EXCELLENT
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